People will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Featured Satisfaction Programs
Family Evaluation of Hospice Care (FEHC)
Family Evaluation of Bereavement Services (FEBS)
Home Health Care Consumer Assessment of Healthcare Providers and Systems (HHCAHPS)
Employee Navigator Engagement and Satisfaction Survey (ENAV)
Human Services (ID/DD) Customer Satisfaction
Satisfaction Experts
Know what your customers think...
Improve how you care for them
Deyta has over 20 years of experience in helping healthcare providers measure and improve the satisfaction of their customers, including patients, families, referral sources, employees, and more. We offer a variety of survey tools to address specific aspects of customer experience, as well as different care delivery processes and business practices.
Deyta combines sophisticated technology with high-touch processes and hands-on executive direction. Our clients capture the most data and receive the richest possible analysis of results. And Deyta’s experience and efficiencies make it more cost effective than administering surveys using client internal resources.
Deyta’s satisfaction programs feature rich statistical analysis tailored to your unique organizational structure, national benchmarks, and verbatim reporting of open-ended comments. Comment Alerts! notify clients about negative or serious comments that may demand action. Reports include streamlined executive-level dashboards and statistically-appropriate deep drill-down analysis. Clients may review monthly results by team and location, as well as an array of clinical and operational characteristics.
National Initiatives for Customer-Driven Quality
Deyta participates in national efforts to measure customer perception and engagement, in order to improve healthcare. Leading healthcare organizations seek Deyta’s unique and deep experience to build and promote standard-setting, powerful satisfaction measurement programs.
NHPCO Family Evaluation of Hospice Care (FEHC) and Quality Partners Self-assessment System (SAS)
The National Hospice and Palliative Care Organization (NHPCO) contracted with Deyta to introduce the FEHC in 2003. Deyta manages the data capture system, maintains the data repository, and produces FEHC Quarterly Benchmark Reports for all NHPCO members, having completed major system revisions to address NHPCO’s 2011 survey refinements and report redesign. Deyta is the FEHC independent survey administrator of choice, serving over 1,000 hospice locations nationwide. Our clients range in size from the largest hospices in the country to very small providers, and include every kind of organizational structure. Deyta provides turn-key survey processing, analysis, and reporting, along with implementation and QAPI support. We automatically transfer survey results for clients who are NHPCO members to the NHPCO data repository.
Deyta also serves NHPCO by managing the Quality Partners Self Assessment System, a hospice performance measurement tool, designed to support QAPI programs.
AHF Hospice Consumer Report Card
The American Hospice Foundation (AHF) has contracted with Deyta to develop the data capture and reporting system for demonstration of the industry’s first consumer-focused public report card.
HHCAHPS Public Reporting Dashboard
As the leading HHCAHPS survey administrator, Deyta has the largest home health satisfaction database. Deyta's Public Reporting Dashboard demonstrates home health industry performance well in advance of CMS public distribution of national numbers.
ANCOR Performance Excellence Toolkit for Human Services (ID/DD) Satisfaction
Deyta’s partnership with the American Network of Community Options and Resources (ANCOR) in the Performance Excellence Initiative is promoting quality standards and generating the first industry benchmarks for providers serving individuals with intellectual disabilities and developmental disabilities. Deyta’s programs assess consumer, family/guardian and employee satisfaction and engagement.