Deyta has been superb at generating very valuable reports for our various business divisions that easily depict the results and outcomes.
The ANCOR PET Project
Deyta has worked with ANCOR to build and manage the Performance Excellence Toolkit (PET), now the industry standard in quality measurement. REad More
Tips for Implementing a Performance Excellence Program
Employee, consumer and family/guardian satisfaction scores are a key indicator of quality among human service providers. Read More
Leading the Human Services Quality Charge
Satisfaction Surveys and New Quality Measures
With the growing spotlight on healthcare quality and efficiency, providers must embrace quality measurement and management. The importance of the Human Services sector is increasing, and there is great potential to have an impact on care -- and costs -- across the healthcare system. Human Service providers who use data to understand their current performance and target quality improvement will emerge as leaders. The time is now to measure and manage your performance!
Why Deyta?
Deyta’s range of satisfaction surveys cover the entire spectrum (employees, consumers and family/guardians) allowing a 360 degree view of agency quality and performance so that you can easily pinpoint opportunities for improvement. Surveys are conducted once per year, typically in the fall, and annual benchmarking reports are available in the spring. Benefits of Deyta's program include:
- Cost-effective third-party survey administration ensures consistency and confidentiality while reducing the administrative burdens of managing this process internally
- Agency branded survey instrument with multiple delivery methods based on the client’s need
- Drill down benchmark reporting at the national, regional, state and service type levels provide insightful comparative analysis to highlight opportunities for improvement
- Verbatim comment reports so you can respond to urgent issues and share positive feedback with staff
- Dedicated client service team to guide you through every step of the process
- Valuable educational programs help your staff integrate satisfaction results into data-driven care planning