It's so much nicer for us not to be in the mailing business! Using Deyta is cost effective, allowing us to get about with running the hospice program. We take our results very seriously, involving our staff and the board. It has made us a better hospice.
Family Evaluation of Hospice Care
As NHPCO's chosen contractor, Deyta has managed the NHPCO Family Evaluation of Hospice Care (FEHC) from its introduction to its current position as the most broadly accepted and utilized measure of hospice quality. Deyta provides survey administration and value-added reporting for the majority of FEHC participants. With changing technologies and national priorities, our tools are evolving, and we are committed to supporting and educating all hospices, as we approach utilizing satisfaction data for public reporting of hospice quality. Learn more about Deyta's FEHC Program
Highlights of Deyta’s FEHC program include:
- Cost-effective third-party survey administration allows your staff to focus on what matters – ensuring quality patient care, and it will be required for mandatory public reporting of data
- Database built for meaningful benchmarking – the largest and most detailed in the industry
- Monthly, quarterly and year-to-date reporting allows tracking and trending your performance
- Verbatim comment reports and Alert! email notifications so you can respond to urgent issues, and share positive feedback with your team
- Results linked to operations through reporting and statistical analysis based on date of service
- Custom training programs help your staff integrate satisfaction results into data-driven care planning
- Multiple survey options to address subsets of patients, such as inpatients, veterans and live discharges.